The items ordered will be produced and given to the courier in charge of shipping within 72 hours from the confirmation of receipt of payment. From that moment, delivery times will depend on the delivery address indicated by the customer.
Aboama.com will promptly informs customers in case of problems that may slow down the fulfillment of an order (for example the restocking of articles / sizes or the fine-tuning of graphics for printing, or inactivity or suspension of the service by del courier): we guarantee our commitment to always find the best solution!
Please note that couriers do not deliver on Saturdays and Sundays and that aboama.com is not responsible for any delays or errors attributable to the courier.
On the day of shipping you will receive a warning email from aboama.com and then a second email from the courier with a link and the data to trace the delivery.
Transport and Delivery
The Company shall arrange to deliver the selected and ordered Products in Italy and EU to the address specified at the time the Purchase Order is placed, as described below.
The ordered Products shall be delivered in suitable packaging to guarantee their integrity during transport. Deliveries are carried out by courier (hereinafter the “Carrier”) to the address indicated directly on the order form.
In order to arrange the delivery of the Products, the Customer must provide all the necessary information, including shipping address and telephone number of the person to whom the Product is to be delivered, if it is different from the person placing the order. The delivery shall only be handed over to the recipient indicated on the waybill. The Carrier reserves the right to request the recipient to provide suitable ID before handing over the delivery.
Upon receiving the Product, the Customer is required to check: (i) that the quantity of the ordered Products corresponds to what is indicated on the transport document; (ii) that the packaging is intact, not damaged or, in any case, not showing any alterations even on the sealing materials. Once the carrier’s transport document has been signed, it will not be possible to submit any claims to the Company regarding the characteristics of the goods delivered.
If the Carrier is unable to make the delivery of the Products due to the physical absence of the recipient or the appointed delegate at the indicated address, the Carrier may contact the recipient by phone during the following days, so as to complete the delivery of the Product. Therefore, in case of non-delivery of the Product, the Carrier may make follow-up contact attempts; there will be no additional costs if the products are placed in storage, and there will be no additional costs for the user up to the second delivery attempt.
If the package delivered by the Carrier is visibly damaged and broken, the user shall reject the delivery and return it to the sender. In this case the Company shall organise the collection of the delivery and a new shipment of the product. If the shipment consists of multiple packages and not all of them were damaged, please only return the damaged package to the sender by signing the courier delivery note with the lettering “With Reserve”. The Company will collect the damaged package and replace it. If the product to be replaced is out of stock, you will be contacted to replace it with another product or refund the residual value.
If the Products are not intact, already “open” or have characteristics that do not comply with what is described in the product data sheets on the Site, the User must report the fact by email at info@aboama .com indicating the relative Order Number and any found, within and no later than 24 (twenty-four) hours from the receipt of the Product. Any report sent after the indicated deadline will not be taken into consideration. If the Product is damaged, the addressee is required not to take personal initiatives with the courier and to agree in advance with the Seller to return the package. To demonstrate the damage, the exhibition of images necessary to open the claim file with the courier may be required; these images must show the entity and nature of the damage as well as the state of the packaging. Any returns of goods not previously agreed between the parties will be charged exclusively to the User and non-refundable.